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Our 100% Guarantee
Have a problem with an order?
What you need to do:
:::::
Contact us within 48 hours of receipt and let us
know you'd like to send it back and why :::
click here
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We will issue you a Return Authorization Number -
parcels sent back without an RA Number
will not be refunded.
:::::
Mail it back
quickly so that we will receive it
back within one week* - 2 weeks
for international orders.
:::::
Send it back to us in the condition in which you
received it - with any tags and/or labels, still attached.
:::::
We'll send you a refund for 100% of the item cost
when we receive it back in the time allotted above.
:::::
No restocking fees if we receive it ON TIME*, but
shipping costs including return shipping costs are NOT refundable.
PLEASE NOTE
* if
we do NOT receive your return for refund within the allotted time
stated above - there is a 10% restocking fee for the 2nd week arrival
- 20% for the 3rd, etc - that cost will be deducted from your refund
when it does arrive. To
avoid restocking fees, send it back quickly!
*
No refunds on clearance
or sale items, or any other item which clearly states in the listing
there is no return or refund. Vintage deadstock items are not returnable
after unpinning and the removal of labels. No refunds on items sent
back without a Return Authorization Number.
Sorry, but we don't waiver on these
policies!
from
our FAQ page
What if I get something and I want to return it?
That never ever happens. But, if you happen to be the one exception
to that rule, we'll work with you. You have 48 hours to contact
us after you receive your order so, if there is a problem, please
contact us within that 48 hour time frame. We'll issue you a return
authorization number and you'll have a maximum of one week for USA
orders - 7 days - to get it back to us at your expense, or pay
additional restocking fees as stated above. 14 days for International
orders. Once we receive the merchandise in the condition we sent
it out to you in, we'll issue you a refund. While we don't charge
restocking fees if you get it back to us in a timely manner, you
will be responsible for the shipping cost both ways, unless we've
grossly misrepresented an item, in that case we will refund you
the cost of the item you purchased including the shipping both ways.
We're fair. And, we'll admit to our mistakes.
If you send something back WITHOUT a return authorization number,
or without notification within the required 48 hours, you will NOT
be refunded.
And
now for the snarky part...
Don't be a jerk and let us know you're returning something and then
wear it to a party and send it back. These clothes talk to us and
we'll know. If you can't afford to buy something, then please have
enough consideration to rent something locally. If we think you
tried pulling a fast one on us like that, we'll send the polyester
passion goon squad over to publicly spank you. And, we won't give
you a refund. Especially around the Halloween costume party season.
So, you can't say you haven't been warned. You have. If you're going
to try that scam on, you're well advised to go elsewhere.
We hate being bitchy at all about anything. It truly pains us. But,
you live in the world and know exactly how difficult some people
can be. Fortunately, 99.9% of all of our customers are absolutely
adorable.
Customer
satisfaction is a high priority here at DressThatMan.
We take pride in the merchandise we offer and make every attempt
to describe each individual item, to the best of our ability. We
provide you with the actual measurements of an item in each listing
so that you know exactly what you are buying. Please refer to our
sizing charts for measurement
details before you place an order. Buying the proper fitting garment
will require that you understand how we measure and size our merchandise.
Sizes vary greatly and we can't tell you if something would fit
you based on anything other than you getting out a tape measure
and comparing the actual measurements listed.
What makes
us different?
We don't offer merchandise
on DressThatMan that isn't worthy of our quality control standards,
which means we're downright super duper picky.
In fact, we're known to be thumbs down on a whole
lot of merchandise that you might find somewhere else.
We sell worldwide and we guarantee
you won't get ripped off buying from us.
We
guarantee that you'll get exactly what we have described to you
in the individual listings here.
On DressThatMan, we won't sell you rags or entirely worn out goods
full of rips and stains. No way, man!
We've got a reputation to uphold here. Although,
once in a while we find something that is obviously flawed, we might
decide to list it here anyway because it's simply way too damn awesome
not to offer you! In any event, we make it very clear in the listing
if that is the case. If there is something to be disclosed, we'll
disclose it. We're just like that.
You won't get any junk when you shop with us.
Know
your measurements! we can't stress that
enough...
If you don't follow our instructions and buy something
that doesn't fit you, we will refund you the price of the item only
- provided we have received the return merchandise in the condition
in which it was sent out to you in within one week. Although we
don't charge restocking fees, sorry but the shipping and any insurance
costs you may request are not refundable, including the return
shipping costs.
Avoid the hassle of losing money on something
that doesn't fit you. We hate that when that happens.
So do you. Although, if it did happen and you absolutely love the
item you bought and it doesn't fit you right, maybe you have a relative
or a friend who would look awesome in it. After all... you liked
it enough to buy it and, it would make a lovely gift for that special
person. Plus, then you could hang around and stare at them when
they are wearing it and think of what might have been had you checked
your measurements properly like we told you to do.
If
you have additional questions about an item or items, please contact
us before placing an order.
The
exception to this rule is in the event of gross misrepresentation
of a product on our end. Yep. Due to the human condition, once in
a blue moon, we could possibly make a mistake and allow something
to slip through the cracks. We make every effort to avoid this situation.
Most Vintage garments have
had a prior life!
Your job is to put life back into these splendid threads. You'll
find that, we get vintage deadstock, that is, brand new, never been
worn authentic vintage clothing that's been packed away all these
years just waiting for you.
Rest
assured that we make every attempt to describe significant flaws
we discover in the merchandise you find here. However, slight flaws
that don't detract from the overall garment are normal when buying
authentic Vintage merchandise. Unfortunately, this is something
that you'll often find when buying brand new clothing off the rack
at you local mall if you inspect every inch and thread of a garment.
We
take pride in the fact that much
of our modern day designer stock, suits in particular, are in like
new condition. Most have been gently worn
a few times, and some are brand spanking new and have never been
worn at all.
It's
not unusual to get a suit that originally sold for hundreds of dollars
for a third of the price and less. Super smart guys secretly save
money with DressThatMan as their enabler. Looking and feeling fantastic
is the result.
It's
all good, baby.
Buy from us with complete confidence!
We've
sold thousands of items to satisfied shoppers worldwide.
::: click here to read what people are saying about us :::
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