ordering
how to order
report
a problem
payment
major credit cards
PayPal express
site
security
our secure shopping site
credit
card security
credit card fraud protection
how to find your CCV code
alternate shipping addresses and fraud prevention
credit
card authorization
problems placing a Credit Card order
adding extra charges to your order
fraudulent
orders & identity theft
before attempting to place a fraudulent order read this
our server logs all orders
including failed orders
fraud alerts and shipping addresses
foreign orders and fraud prevention
shipping charges
USA & Canada
International
how
we ship to the USA
shipping to the USA
USPS Priority Mail
USPS Express Mail
FedEx Overnight Service
taxes
in the State of Michigan
Michigan 6% sales
tax
NO
sales tax in all other States
how
we ship Internationally
USPS
Airmail
Global Priority
Global
Express Guaranteed
International
buyers
customs duty taxation
know your import laws
insurance
guarantee
return policy
ordering
To place an order, first select the product or
products you wish to purchase and put them into the shopping cart, follow the
directions on the screen and complete the checkout process.
If
you experience error messages or other problems with the shopping cart or the
checkout process itself, please contact us and let us know there is a problem.
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here to report a problem:::::::
If you are getting error messages when trying to pay by credit card read
this first.
payment
When you go through the checkout process and finalize
your purchase, you will then select the method of payment: major credit card payment,
or... you can use your PayPal account and pay via PayPal express checkout.
We accept payment in US dollars only.
credit
cards
We accept all Major Credit Cards
You'll get your merchandise the FASTEST by using PayPal express*
or, by using your Credit Card: Visa, Mastercard, Discover or American Express
card directly through our secure server.
*
Paypal express - is fully integrated into the shopping cart at
the DressThatMan.com site and enables PayPal customers to make QUICK puchases.
You don't need to enter postage and billing information when making a purchase
via your PayPal account because PayPal already has that information stored making
your transaction a painless process.
International
buyers in eligible
countries get automatic currency conversion when using PayPal.
eCHECK
via PAYPAL
We also accept transactions
made by shoppers eligible for e-Check Bank Transfers via PayPal, although please
be aware that there will be a slight delay in shipping your merchandise before
the e-Check clears and is deposited into our account.
mailing your payment
Sorry, but we no longer accept any mail-in payments for orders
on DressThatMan.com
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site
security at DressThatMan.com
We are confident our site is
secure! The payment end of the site uses SSL - Short for Secure Sockets Layer.
This is the Internet electronic transaction protocol used to obtain confidential
user information, such as credit card numbers. By convention, URLs that require
an SSL connection start with https, and if you are looking for it, you'll
see that when you go through the checkout process itself. The fact is your
credit card information is never even revealed to the staff at DressThatMan.com
because it is encrypted during the checkout process when it is processed through
our payment gateway.
Your
personal information is actually more secure here than if you allow someone to
pick up your credit card and walk away with it to process your payment for dinner
at a restaurant.
How
we protect YOU against Credit Card Fraud
When
using a credit card during the checkout process, our shopping cart requires the
input of a CCV number. What's that? It's an authentication verification
number established by credit card companies to reduce fraud for internet and mail
order transactions. It consists of requiring a card holder to enter the CCV
number during the checkout time to verify that the card is on hand. This increases
our commitment to protect DressThatMan customers from fraud and reduces our exposure
to fraudulent charges.
before
attempting to place a fraudulent order read this!
read
this important information:
Alternate Shipping Addresses and Fraud Prevention
If you request that your order is shipped to an alternate address,
to prevent ourselves and consumers against fraud, you may be required
to furnish via FAX any or all of the following information before
we will ship your order: photo identification, a copy of your
current drivers license or passport, the name of the issuing bank
and telephone number which appears on the back of the credit card
used, and/or your signature on a copy of the order placed.
We reserve the right to refuse any shipment at our discretion.
No
orders will be shipped to an alternate address unless we have ALL of the above
information faxed to us.
We
will NOT ship any merchandise out of the US that is placed by a consumer in the
USA - we suggest that you receive the merchandise at your residence and re-mail
the package yourself. We accept International orders from the originating country
only, with any exceptions noted.
Foreign
Orders and
Fraud Prevention
If you are
a new International customer residing outside of the USA and place an order with
DressThatMan.com, you will be asked to provide proof of identity before any merchandise
is shipped. While we
have many loyal international customers, foreign orders pose more fraud risk for
online merchants in the USA. After we receive your ID, you'll be able to order
from us at any time in the future and your order will be shipped without delay.
Where
do I find the CCV number on my Credit Card?
The
Credit Card Verification number is a non-embossed number printed on the credit
card.
For Visa,
MasterCard, and Discover cards, the number is located on the back of your card
near the top of the signature box. The number is the last 3 digits on the row
of numbers.
For American Express cards, the number is located on the
front of your card, on the right hand side above your card number. The number
on American Express cards is four digits long.
Having
problems placing a Credit Card order?
Our
payment gateway services and authorization center for customers using Credit Cards
to place orders, is a separate entity from DressThatMan.com connected to the banking
industry. We never see your credit card numbers.
We get email notification when you have attempted to place an order that did not
go through and, of course, for all orders that have been verified and accepted.
Common
problems with Credit Card payment authorization refusal are:
no
CCV value entered or - incorrect CCV value entered what
is the CCV value and where do I find it?
the
billing address does not match the Credit Card entered
the card
entered MUST match the billing statement the cardholder receives
incorrect Credit Card number, incorrect expiration date,
etc.
We
have no control over Credit Card payment authorization and acceptance, the best
advice we can give you is to follow the error codes on the screen to determine
the problem and correct it.
Adding
extra charges to your order
As
stated above, our payment
authorization center for customers using Credit Cards to place orders, is a separate
entity from DressThatMan.com connected to the banking industry. We never see your
credit card numbers.
We
can't add extra charges to your order because we do not have the authority to
do so. Only you can pay for those charges. If additional payment is necessary
for shipping or for some other reason, you will be notified and we will inform
you via email as to the procedure.
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fraudulent
orders and identity theft
Our
server logs all orders - even those that have failed, along with
your IP address of your computer. If you are attempting to place
a fraudulent order by using credit cards that are in question
as to whether they are yours, or you are using a proxy service
in an attempt to hide or mask your true IP address - we will compile
this all of this information including the address you are attempting
to have merchandise delivered to, and turn it over to the proper
authorities and your order will not be processed even IF you manage
to get it through. We take fraud and identity theft very seriously
at DressThatMan.com.
see our privacy policy
here,
the exception to the policy is as follows:
The one exception to our privacy
policy rule of NOT disclosing personal information you have
submitted that we have obtained via our shopping cart, is as follows:
if you place a fraudulent or suspected fraudulent order;
place a foreign order using a credit card issued in the USA, repeatedly
attempt to order to a delivery address with various credit cards,
or... issue a chargeback in which we have proof that merchandise
was delivered to you - your name, delivery address, email address
used, and other identifiable information gathered will be turned
over to the proper authorities.
fraud alerts
and shipping addresses
read
this important information: Alternate
Shipping Addresses and Fraud Prevention
If you request that your order is shipped to an alternate address,
to prevent ourselves and consumers against fraud, you may be required
to furnish via FAX any or all of the following information before
we will ship your order: photo identification, a copy of your
current drivers license or passport, the name of the issuing bank
and telephone number which appears on the back of the credit card
used, and/or your signature on a copy of the order placed. We
reserve the right to refuse any shipment at our discretion.
No
orders will be shipped to an alternate address unless we have ALL of the above
information faxed to us.
We
will NOT ship any merchandise out of the US that is placed by a consumer in the
USA or, vice versa - we suggest that you receive the merchandise at your residence
and re-mail the package yourself. We accept all orders from the originating country
only.
Foreign
Orders and
Fraud Prevention
If you are
a new International customer residing outside of the USA and place an order with
DressThatMan.com, you will be asked to provide proof of identity before any merchandise
is shipped. While we
have many loyal international customers, foreign orders pose more fraud risk for
online merchants in the USA. After
we receive your ID, you'll be able to order from us at any time in the future
and your order will be shipped without delay.
shipping
charges
Shipping is flat rate and based on combined weight.
The shipping charges will be calculated by the shopping cart on
page 2 of the checkout process page. You will see them BEFORE
you select your payment method and finalize your payment. We
have recently increased our shipping charges due to rate hikes
across the board imposed by USPS.
Buyers in the USA and Canada will pay 6 US dollars for the 1st
pound and 3 US dollars for each additional pound in weight. Buyers
in the USA can add 1 - 2 days USPS Express for an additional 20
US dollars. Or, select FedEx overnight
service for an additional 39 US dollars - no
Saturday delivery on FedEx overnight. See
below for details. If you need
Saturday overnight FedEx delievery, please inquire as to rates
before you order.
International orders will pay 20 US dollars for the 1st pound
and 6 US dollars for each additional pound in weight. USPS Global
Express Guaranteed is available in some countries for an additional
charge. Please inquire.
For
all orders over 10 pounds in weight, please contact us for rate information to
your destination.
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how
we ship
shipping orders in the
USA
All orders in the USA are shipped via USPS Priority
Mail with delivery confirmation. Most of our customers report that they receive
their merchandise in 2 - 3 business days. Get
your order in by 9 am EST during regular business hours, Monday through Friday
(excluding holidays) and your order will go out the SAME DAY Priority Mail. You
will receive an email confirmation when your merchandise has shipped - providing
you have supplied us with the correct email address, and your billing and shipping
address match when you placed your order.
USA
- USPS Priority Mail
USPS Priority Mail is sent out
each day during regular business hours, Monday through Friday. Shoppers residing
in the USA can choose to expedite their shipment by choosing USPS Express delivery
during the checkout process for an additional 20 dollars, which means that you'll
receive guaranteed delivery of your order within 1 to 2 days - providing you get
the order to us by 9 am EST. Of course, we have no control over the US Postal
Service, but... they have been right on time so far for us with thousands of packages.
We have plenty of faith in USPS, but of course, we can't be held responsible for
any delays attributed to them. We do our job and let them take care of the rest.
USA
- USPS Express Mail
Guaranteed
1 to 2 day USPS EXPRESS DELIVERY*
within the USA
Get your order in by 9 am EST during
regular business hours, Monday through Friday (excluding holidays) and your order
will go out the SAME DAY. If you choose the additional USPS Express option, they
will deliver (but not pick up from us) 365 days a year!
NOTE:
If
your billing and shipping address do NOT match, your shipment will be delayed.
*
find the
Guaranteed delivery time for your USPS Express mail package
here
our zip
code is 48722 Most
of our customers receive their Express Orders overnight, but we recommend checking
the above to be sure.
*
Please
note that USPS Express orders that exceed 6 pounds may require additional
shipping charges.
USA
- FedEx Overnight Delivery
Get
your order in by 9 am EST during regular business hours, Monday
through Thursday (excluding holidays) and your order will go out
the SAME DAY. If you choose the additional FedEx
Overnight delivery, which adds 39 US dollars to your shopping
cart, you will recieve your order overnight - except for Saturday.
If you require FedEx overnight SATURDAY delivery,
for a Friday order... please inquire for rates.
NOTE:
If
your billing and shipping address do NOT match, your shipment will
be delayed.
shipping
INTERNATIONAL Orders
Orders shipped to Canada and all other International destinations
are sent either by Airmail, Global Priority or Global Express depending on the
value, volume and destination of the purchase. International orders should reach
you within 4 - 10 days. Get
your order in by 9 am EST during regular business hours, Monday through Friday
(excluding holidays) and your International order will go out the SAME DAY!
You will receive an email confirmation when your merchandise
has shipped - providing you have supplied us with the correct email address when
you placed your order.
NOTE:
If
your billing and shipping address do NOT match, your shipment will be delayed.
New
International customers will be required to verify their identity
before an order is shipped.
Know your
import laws
International buyers should know their customs laws. You
are responsible for any additional fees your country may charge in the form of
import duties. We declare the actual price you paid for merchandise on the customs
forms without exception.
All custom duties in the country where a shipment
is received is the responsibility of the buyer. DressThatMan cannot be held liable
for any subsequent tax you owe once a shipment arrives. We declare the actual
price you paid for merchandise on the customs forms without exception. If we receive
a refused order back from your country, we will refund you only for the price
of the merchandise ordered. If you wish to reorder the merchandise after it has
been sent back to us as refused, you will have to pay the shipping charges again.
International Global Express Guaranteed
Shipping Global Express Guaranteed is very expensive. We
can quote you a rate for this service if you contact us via our contact
page and tell us the item numbers that you wish to purchase and where you are
at on planet earth and we will get back to you with option details. Order weight
and destination charges vary which is why there is not an option to select when
going through the checkout process. This has to be calculated on an individual
basis and you will receive instructions via email to make payment for it. We will
not ship Global Express Guaranteed without a prepayment.
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insurance
Insurance is the responsibility of the buyer. We are not responsible
for lost or uninsured mail. BUT, if this is any reassurance
to you, we've sent THOUSANDS of packages worldwide and only ONE package has been
lost and it was in the USA! The US Postal Service gets a BIG pat on the
back from staff here at DressThatMan. But, if you'd like insurance... please contact
us and let us know what you'd like to order and we can invoice you.
taxes
for orders in the State of Michigan
Items shipped to the State of Michigan must pay 6% sales tax. The
shopping cart will add this tax on the merchandise automatically as you go through
the checkout process. Other states are not required to pay tax on merchandise
ordered.
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guarantee
We believe in our merchandise and guarantee 100% that you'll get
exactly what we describe in the item listing. Of course, monitor colors and resolutions
vary and we have no idea of how something looks on your monitor. We'll often (but,
not always) describe color to the best of our ability within the item listing.
If you have ANY questions before you buy, don't hesitate to ask.
see
more information about our 100% guarantee
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return
policy
Of
course, we want you to be happy with the merchandise you've ordered! It makes
us happy to make YOU happy.
Read our return policy
and guarantee here.
*
In most cases, if you
check the measurements listed against your own, you can avoid the hassle of getting
something that doesn't fit, having to return it and losing money on shipping charges.
Ugh. We hate that when that happens. And, so do you. On the other hand, if you
didn't bother to measure and it doesn't fit you, rather than lose money on the
return in the form of shipping charges, maybe the item will fit someone you know.
At least that way, you could stare at it whenever they wore it. After all, you
have great taste and you wanted it to begin with!
exceptions
to the return rules
if
we do NOT receive your return for refund within the alloted time
allowed, 1 week for USA customers and 2 weeks for International
customers after a Return
Authorization Number has been issued - there is a 10% restocking
fee for the 2nd week arrival - 20% for the 3rd, etc - that cost
will be deducted from your refund when it does arrive.
To avoid restocking fees, send it
back quickly!
Sorry but, SALE and CLEARANCE items are NOT
returnable. Vintage
deadstock items are not returnable after unpinning and the removal
of labels. No refunds on any other item which clearly states in
the listing there is no return or refund.
On
the other hand, if we screw up and grossly misrepresent something, we'll acknowledge
the error, beg for forgiveness, ask you to return it to us and refund you the
full amount. While we work hard at double checking all of the measurements in
our listings, on rare occasions, it's humanly possibly something could slip through
the cracks.
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please
read the fine print
Regarding both Domestic and International Orders, we reserve the right to refuse
a sale. We also reserve the right to ban your IP address from accessing our servers.
We reserve the right to refuse a sale to any country in which fraud is a known
and prevelant issue. If we feel that a purchase may be fraudulent, or we are simply
invoking a random check, we may request additional proof of identification. In
particular, any large Domestic or International orders from new customers, please
be aware that you may be asked to fax us picture ID which shows your current
address - which matches the shipping address of your order so that we can confidently
process it. We're happy to say that overall we've been more than pleased with
our Domestic and International Customers. Yet, it's an unfortunate reality that
fraud is a serious issue worldwide.
Ugh. Once in a while we have to
get serious. When the truth is, we'd rather be laughing and joking around while
hanging around these snappy clothes. Why can't life be so simple?
For more information
and momentary lapses into seriousness, please refer to our FAQ.
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We
Accept All Major Credit Cards
including PayPal and eCHECK via PayPal
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